Support - Email

I'll briefly explain how to setup various programs like Thunderbird and Outlook. Thunderbird (made by the Mozilla team) is a program available for free for UNIX, PC, and Mac users. Thunderbird is an open-source, free email reader -- we can help you the most this this program as this is what Rudy and Alex use. If you are using another email program, please consult the program's documentation (RTFM) -- if it is a non-free program, it probably came with paid-for support. Any how, if you are clever, you can read these directions and transpose the information provided to set up any email reading software. Methodology, not rote, is the key to mastering your computer.

1. Select: Windows
2. Select: Mail & NewsGroups
3. In the new window, select EDIT
4. Select: Mail * NewsGroup Account settings
5. Add an account. Use the settings from the above table.

1. Open Outlook, Selct Toos, Click 'Accounts...'
   
2. Select the 'Mail' Tab
   Erase and 'Remove' any accounts you do not use (clean house!)
   Hit the 'Add' button and name it 'monkey'
   
3. Select 'Mail...'
4. Follow the directions. You will be asked:

      a) your name,
      b) your email address (username@monkeybrains.net),
         (or, username@YourDomainHostedWithThisISP.com)
      c) info about the mail server.
         POP server is 'mail.monkeybrains.net'
         SMTP server is 'mail.monkeybrains.net'
      d) Your Username and Password
         The username is something like 'name@example.org'.
   	  If you have an account from before 2001, your userename may be just 'name'.
   	

5. Next you need to set up your account to Authenticate when sending email.
   • Highlight your newly created email account, and click PROPERTIES
     

   • Select "Servers"
     Check the box next to "My server requires SMTP authentication"
     Enter your username and password
     

   • If you click "Settings" you should see a window like this:
     

   • Now, remember clicking the "Servers" Tab? Now click Advanced.
     If you like security, click the two "SSL" boxes. The port numbers whouls automatically change. Instead of 25, it will be 465 for outgoing, and incomping will be either 993 or 995 (depending on wether you like IMAP or POP)
     

   • You are all set. If you are still have trouble, try This Help Page On Setting Up Outlook.

1. Open Mail.
2. Choose Preferences from the Mail menu.
3. Click Accounts in the Preferences window.
4. Select (highlight) your account on the left side of the window if you have more than one account.
5. Click the Account Information pane.

To edit Outgoing settings, use the drop down menu (above graphic) and select 'Edit'.
You must use 'Authentication: Password' to send mail.
If you are having trouble, check the 'Use Secure Sockets Layer' OR select 'Custom Port' and set it to 1000 -- don't do both, one or the other, people.

However you do it, Good luck!

Does monkeybrains offer web based email?
Yes, You can check online by logging into: My.MonkeyBrains.Net.

Can I check my email over SSL? Can my email be encrypted?
Sure. Set up your email client to use SSL. Here is an SSL configuration example with Microsoft Outlook. Alternatively, you may use the interface at mail.monkeybrains.net (which is encrypted).

I keep getting a Relaying denied... message, why?
You need to authenticate before sending mail out. This is >eccessary to combat spam. Webmail users need not worry about this. Here is how to set up Authentication before email sending:

Sending Email
Email Reader	Directions
Mozilla 1.x Netscape 7.x	Select the "Edit" Menu Choose "Mail & Newsgroups Account Settings" The last item on the left menu is "Outgoing Server (SNMP Settings)", Pick it Check the "Use Name and Passowrd" button
Outlook	Select the "Tools" Menu Select "Accounts" Click on the Mail Tab Mouse Click on your account Click on "Properties" Select "Servers" Check the box next to "My server requires SMTP authentication" Enter your username and password
Eudora
Webmail

I am not dialed up to MonkeyBrains, and I am having trouble sending mail using the Monkeybrains server, why?
See the above question about Relaying denied.

I cannot connect to the monkeybrains webserver because I am in a HOTEL, OFFICE, or home DSL line that blocks access to port 25. What do I do?
Configure your mail client to connect to port 1000 on the mail server instead of port 25. Port 1000 is a 'back door' to get around firewalls that block outgoing connections to port 25. Some locations impliment this security feature to reduce spam.